These Terms of Service ("Terms") are a legal agreement between you ("you", "your", or "Client") and BUILT by Storm (ABN [INSERT ABN]) ("BUILT", "we", "us", or "our"), the entity that operates this website at builtbystorm.au (the "Website") and provides the coaching programs and related services described on it (the "Services").
By accessing the Website, booking a discovery call, or enrolling in any Program, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Website or our Services.
BUILT by Storm is an Australian business coaching company that provides education, frameworks, group cohorts, and 1:1 advisory services to allied health professionals, clinic owners, and other health practitioners.
Our registered details are:
To enrol in a Program or otherwise contract with us, you must:
You agree that all information you provide to us — including during enrolment, on intake forms, and during sessions — is accurate, current, and complete.
We offer a range of paid coaching programs, group cohorts, courses, masterminds, and 1:1 advisory engagements (each, a "Program"). The specific deliverables, duration, format (live, recorded, or self-paced), session frequency, and inclusions for each Program are described on the relevant page of the Website or in your individual enrolment agreement at the time of purchase.
Programs are delivered online unless otherwise stated. We may use third-party platforms (for example, video conferencing, course hosting, payment processing, and community tools) to deliver Programs, and your use of those platforms is subject to their own terms and privacy policies.
We may, from time to time and at our reasonable discretion: substitute presenters, contractors, or guest experts; reschedule sessions; update Program content to reflect current best practice; or replace components with materials of equivalent value, provided that the overall scope and value of the Program is not materially diminished.
Discovery calls offered through the Website are complimentary, non-binding conversations intended to help you and us assess fit. Booking a discovery call does not enrol you in any Program, create a coaching relationship, or oblige either party to proceed.
Program fees are quoted in Australian Dollars (AUD) and, unless otherwise stated, are inclusive of GST where applicable. Fees are payable up-front in full, or via approved payment plans where offered. Payments are processed through our third-party payment processor (currently Stripe).
Where you enrol on a payment plan:
You are responsible for any taxes, duties, or charges payable in connection with your enrolment that are imposed by a jurisdiction outside Australia.
Cooling-off period. You may cancel your enrolment in any Program within fourteen (14) days of the date of purchase and receive a full refund of fees paid, provided that you have not yet attended a live session, accessed more than 20% of the Program materials, or otherwise begun substantive engagement with the Program. [CONFIRM REFUND POLICY WITH LEGAL ADVISOR]
After the cooling-off period. Outside the cooling-off period, all Program fees are non-refundable. If you cease participation, you remain liable for any outstanding instalments under your payment plan.
Cancellation by us. We may, at our discretion, cancel or postpone a Program (for example, due to insufficient enrolments or circumstances beyond our reasonable control). If we cancel a Program before it begins and you do not wish to be transferred to an alternative offering, we will refund fees paid for that Program in full.
Australian Consumer Law. Nothing in this section limits any non-excludable rights you have under the Australian Consumer Law (see Section 13).
When participating in any Program, community, cohort, or session, you agree to:
We may suspend or terminate your access to a Program (with or without refund) if, in our reasonable opinion, you have materially breached this section, harassed or harmed another participant, or brought the Program into disrepute.
All content provided to you in connection with a Program — including frameworks, templates, recordings, slide decks, worksheets, written materials, software tools, and the Website itself (the "Materials") — is owned by, or licensed to, BUILT by Storm. All rights are reserved.
On enrolment, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Materials solely for your own internal business and educational purposes. You must not, without our prior written consent:
Frameworks, processes, and ways of working that you implement inside your own business using what you learn are yours to keep. The underlying intellectual property in the Materials themselves remains ours.
Each party agrees to keep confidential any information shared by the other party in connection with the Services that is non-public, sensitive, or by its nature ought to be treated as confidential — including business plans, financial information, client lists, pricing, strategies, and personal circumstances.
This obligation does not apply to information that: is or becomes publicly known through no breach of these Terms; was lawfully known to the receiving party before disclosure; is independently developed without use of the disclosed information; or is required to be disclosed by law or court order.
No guaranteed outcomes. The Services are educational and advisory in nature. While we are committed to delivering high-quality coaching, we cannot and do not guarantee any specific result, revenue, income, growth, or business outcome from your participation. Results depend on many factors outside our control — including your effort, implementation, market conditions, your existing business, and individual circumstances. Any case studies, testimonials, or example figures are illustrative and not promises.
Not financial, legal, accounting, tax, or medical advice. Nothing provided through the Services constitutes financial, legal, accounting, tax, healthcare, or other professional advice. You are responsible for engaging your own qualified professionals — including a registered tax agent, accountant, lawyer, financial adviser, and where relevant, your professional registration body — for advice specific to your circumstances.
Regulatory and clinical practice. You are responsible for your own compliance with the regulations governing your profession, including AHPRA registration, NDIS provider obligations, Medicare and DVA billing rules, advertising restrictions, and clinical standards. Coaching content is general business education and is not a substitute for advice from your registration body, lawyer, or specialist consultant.
To the maximum extent permitted by law, and subject to the Australian Consumer Law (see Section 13):
Our Services come with consumer guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where the Australian Consumer Law applies and the Services are not of a kind ordinarily acquired for personal, domestic, or household use, our liability for failure to comply with a consumer guarantee is limited (where lawful to do so) to one of: re-supplying the Services, or paying the cost of having the Services re-supplied.
Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you have that cannot be excluded, restricted, or modified by law.
These Terms continue to apply for as long as you use the Website or are enrolled in a Program. We may suspend or terminate your access (without refund, where lawful) if you materially breach these Terms, fail to pay fees when due, or engage in conduct that is unlawful or harmful to other participants. Sections that by their nature should survive termination — including Sections 9, 10, 11, 12, 13, and 17 — will survive.
Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose your personal information. By using the Services, you consent to the handling of your information as described in that policy.
We may update these Terms from time to time to reflect changes in our Services, technology, the law, or our business practices. The "Last Updated" date at the top of this page shows when these Terms were most recently amended. Material changes will be communicated to active clients via email, the Client Portal, or a prominent notice on the Website. Your continued use of the Services after an update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the courts hearing appeals from them.
Before commencing legal proceedings (other than for urgent injunctive relief), the parties agree to attempt in good faith to resolve any dispute by negotiation, and if unresolved within 30 days, by mediation under the Resolution Institute Mediation Rules.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent. These Terms, together with the Privacy Policy and any individual enrolment agreement, constitute the entire agreement between you and us in connection with the Services.
Questions about these Terms? We'd rather you ask before you enrol than wonder afterwards.
Email: [email protected]
Or use our contact form.